INSTRUCTIONS

The following is a few steps to get our help remotely. Please ensure you read over this page entirely to ensure a smooth process.

Step 1: Enter the 9-digit invitation code provided to you and then click "CONNECT" below. (Sometimes the first code may not be accepted).

Step 2: The remote support software will begin to download. Please run it once the download completes.

The technician will then be able to access your computer to provide assistance.

Please Note: Your technician may initiate a chat with you during the support session. Please keep an eye out for this and reply if you see a chat message.