The following is a few steps to get our help remotely. Please read this page entirely to ensure a smooth process.

First, please enter the 9-digit session code provided to you and then click "Connect" below.

Then the remote support software will download. Please run it once the download completes.

Next you will receive a popup similar to the one below asking you if you want to join the session. Please click "Join.

Join Session Screenshot

The technician will then be able to access your device to provide assistance.

Please Note: Your technician may initiate a chat with you during the support session. Please reply if you see a chat message from us.